Returns & Refund Policy

At UniverseArt.shop (“we,” “our,” or “us”), we strive to ensure you are satisfied with your purchase. If you are not completely happy with your wall art, eligible physical items may be returned or exchanged within 30 days of delivery.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be included

  • Proof of purchase, such as an order confirmation or receipt, is required

Items that have been customized beyond the standard options available on the product page are not eligible for return.

Return Approval Process

Before sending any item back, you must contact us to request return authorization. Once approved, you will receive:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization (RA) number

The RA number must be clearly visible on the outside of the package. Returns sent without prior approval will not be accepted or processed.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or does not match what you ordered—including issues with the frame, print, packaging, size, design, color, or mounting hardware—please contact us as soon as possible. After review, we will determine and provide an appropriate resolution.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

These exclusions apply regardless of the standard return period.

Exchanges

To receive a different item, you should initiate a return for the original purchase and place a new order separately. Once your return is approved, any eligible refund can be used toward the new purchase.

Refund Processing

After we receive and inspect your return (typically within 3–5 business days), you will be notified of the approval status. If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may be required by your bank or payment provider

Contact Information

For any return or refund inquiries, please reach out to us:

Store: UniverseArt.shop
Email: contact@universeart.shop
Phone: +1 308 589 2481
Address: 1025 W 10th St, Grand Island Nebraska 68801, United States